The internet has changed the way we do business. We size up our holiday options in our lunch breaks, select our Christmas gifts online without moving from our seats and communicate with friends and associates by e-mail to plan weekend events and corporate deals. Ours is a digital age, and today's business must harness the capabilities of the internet if it is to succeed in both global and local markets. IP practices are no exception, but while IP firms have not been slow to follow the digital trends in terms of marketing their services, the same cannot always be said for the software they use to support their work.