In the late 1990's, the Trade-marks Opposition Board retained a consultant to undertake a study and survey of its clients and stakeholders. The results of the survey were intended to streamline the opposition process, thereby reducing workload and costs for the Board and its clients. Initially, it was determined that further information was required regarding the nature of the Board's clients and their use of the opposition process. Consequently, the consultant reviewed over 500 randomly selected, completed opposition files, 80% of which were from 1993 – 1996 and the remainder from 1985 – 1988.