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Users of Madrid System warned about problems

The International Bureau of WIPO has highlighted key problems which users of the Madrid System may experience as a result of its new IT platform and plans to resolve them. Problems include backlogs and notification issues

In its latest update on the implementation of the Madrid International Registrations Information System (MIRIS), launched on March 23, the Office flagged up some of the operational performance issues which users may experience.

Examination pendency

The Office expects backlogs on all activities such as applications and renewals but aims to “to return pendency rates to pre-MIRIS levels over the coming 12 months, as the backlog is gradually eliminated”. You can monitor the status of any activity here.

Notification issues

The Office says there is still a chance that you may receive same irregularity notice regarding your application more than once. In such case, according to the Office, you should treat the first notification as “the one to be taken into account” for the purposes of deadlines.

The Office is liaising with the relevant offices to find a solution where applicants have experienced a delay in receiving a notification of provisional refusal. You can contact the Office directly if you are concerned about meeting your deadline for response.

Correction process 

The Office will fix the current issues with the process in the MIRIS but also plans to launch a new corrections process after the summer. Those who need evidence of a correction request should contact Client Records Unit.

E-Services and customer support

The Office says it has resolved the data consistency issue reported last month and that its e-services are “progressively returning to a stable state”. It is putting in more resources to deal with the rise in enquiries as a result of the MIRIS. As part of its strategy, the Office says it would assess the “long-term viability” of MIRIS. You can read the latest update here.

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