In its latest update on the implementation of the Madrid
International Registrations Information System (MIRIS),
launched on March 23, the Office flagged up some of the
operational performance issues which users may experience.
The Office expects backlogs on all activities such as
applications and renewals but aims to "to return pendency rates
to pre-MIRIS levels over the coming 12 months, as the backlog
is gradually eliminated". You can monitor the status of any
The Office says there is still a chance that you may receive
same irregularity notice regarding your application more than
once. In such case, according to the Office, you should treat
the first notification as "the one to be taken into account"
for the purposes of deadlines.
The Office is liaising with the relevant offices to find a
solution where applicants have experienced a delay in receiving
a notification of provisional refusal. You can contact the
Office directly if you are concerned about meeting your
deadline for response.
The Office will fix the current issues with the process in
the MIRIS but also plans to launch a new corrections process
after the summer. Those who need evidence of a correction
request should contact Client Records
E-Services and customer support
The Office says it has resolved the data consistency issue
reported last month and that its e-services are "progressively
returning to a stable state". It is putting in more resources
to deal with the rise in enquiries as a result of the MIRIS. As
part of its strategy, the Office says it would assess the
"long-term viability" of MIRIS. You can read the latest update